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Returns & Exchanges

100% SATISFACTION GUARANTEE

We stand behind everything we sell.  If you are not satisfied with your purchase, it can be returned for an exchange or a full refund within 14 days of purchase

RULES & ELIGIBILITY FOR REFUNDS

All returned items must be in new and unused condition and still have their original packaging and tags attached. 

* Unfortunately, we cannot cover the shipping; customers are responsible for return shipping costs.

* Shipping fees (if applicable) are non-refundable.

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Steps for Returns/ Exchanges

Please strictly follow the return/exchange procedure, we reserve the rights to refuse returns for items that we don't receive, do not meet hygiene and health regulations or are no longer sellable for other reasons.

Once you have contacted us, we will send you a simple protocol/ guide to follow. 

Step 1: Send in video/ photo proof for products integrity 

Step 2: Receive our return shipping address 

Step 3: Update package shipping information by emailing us 

Step 4: Product passing inspection at our shipment center

Step 5: Receive refund in your bank account!/ Exchange item shipping information!

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To start the return process, please send us an email at info@scoriaworld.com or through our "Contact Us" page to begin the refund/exchange process.

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